Onboarding

Once we’ve hired a candidate, it’s now time to turn them into a top performer. Like everything else we’ve discussed, on-boarding is time intensive and requires commitment.

Once we’ve hired a candidate, it’s now time to turn them into top performers. Onboarding is time intensive and requires commitment from leadership and staff members. Although your team’s time is limited, the pay-off is huge in better customer service, improved sales, less operating downtime, higher employee engagement, and less employee turnover.

Training should be multifaceted, not just training to do the work. It should include company values, tools and processes, customer service approach and any selling or upselling approaches required.

You’ll also want to partner the new hire with a co-worker who will not only verify their work skills but relationally engage them with other co-workers and the company culture. A good onboarding process will not only result in a skilled employee, but a new friend. An engaged employee has friends at work and truly desires to contribute to the team and company.

Excerpt from The Extraordinary Business by Mike Hill

Write to Mike at Mike.Hill@TeamTrenton.com